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MAC EMAIL ACCOUNT SETTINGS CONNECTION FAILED HOW TO

Learn more about the Apple Privacy Policy at /privacy. You may want to delete the log files, as they can be large. After you provide log files to Apple Support, deselect the checkbox to turn off connection activity logging. To display the folder of log files in the Finder, click Show Logs in the Connection Doctor window.

If sent to Apple, this information is used by Apple in accordance with its privacy policy and is not shared with any other company. The diagnostic information collected might contain personal information, including the content of your email messages. When selected, diagnostic information is collected while you use Mail, to help Apple Support understand and resolve Mail issues, investigate issues with your Mac, and help improve Apple products and services. If you contact Apple Support with Mail issues, you may be asked to select the Log Connection Activity checkbox in the window.

If the problem persists, contact your email account provider to verify your account details and setup. When you’re done, click Check Again to verify if your actions resolved the problem. To show log information while Mail tries to connect to mail servers, click Show Detail, then click Check Again. To quickly display the account in Accounts preferences in Mail, double-click the text in the Details column. Follow the instructions shown in the Details column. If you’re connected to the internet, there may be a problem with the account’s mail servers or your account setup.

In the Mail app on your Mac, choose Window > Connection Doctor.

Use information found in Mail in other apps.

View, save, or delete email attachments.

Temporarily stop using an email account.

Still encountering problems setting up your Mail client with Proton Bridge? Contact our support team or check out some of the relevant articles below. Click Remove.įollow one of our easy step-by-step guides to successfully complete your setup.

Make sure the “Remove account information” and “Remove message data” fields are checked.

In the new window, select your ProtonMail account, click on the Account Actions button and select Remove account.

From the menu, select Tools, and then click Account Settings.

In the new window, double-click Profiles.

Then, outside the app, open the Apple menu and click System Preferences.

In the new window, select your ProtonMail account and remove it by clicking on the “ –” button in the lower left corner.

In the toolbar, select Mail and then click Accounts….

In the new window, select your ProtonMail account and click on the “ – ” button in the lower left corner.

Inside the top menu bar, select Tools, and then select Accounts.

In the new window, select your ProtonMail account and click Remove.

Click on Account Settings, and select Account Settings in the dropdown menu.

Removing any Proton accounts from your email client Outlook on Windows:

Remove any Proton accounts from your email client ġ.

In this case, we recommend you begin troubleshooting by first trying the following three steps: Sometimes the email client will fail to connect properly to Bridge, in which case Bridge will show a warning message similar to “Bridge failed to connect to your email client”.

MAC EMAIL ACCOUNT SETTINGS CONNECTION FAILED HOW TO

How to troubleshoot connection errors between your Client and Bridge This is done using a self-signed TLS/SSL certificate that Bridge generates when you first set up the app. Securing Proton Bridge to Client connectionīridge sends your decrypted data to your chosen email client on a restricted communication channel that never leaves your device (via the loopback/localhost interface on 127.0.0.1).Īdditionally, Bridge, by default, adds a layer of encryption (STARTTLS or SSL) to prevent unauthorized apps on your device from monitoring the local data that is exchanged. In this article, we explain how Bridge secures its connection to your local email client and how to troubleshoot the most common errors. In case you encounter any issues when running the Test Account Settings, please check the following articles for the solution: Error: 'Log onto incoming mail server (IMAP): the connection to the server failed.' When Setting up POP and IMAP Account in Outlook Error: 'Send test email message: The server responded: 550 5.7.1 Authentication.

To work around this issue, temporarily set the SSL field to None instead of STARTTLS when setting up your account on Thunderbird. This causes an error when sending messages via Bridge. NOTE: Thunderbird 78.3.X doesn’t allow adding self-signed SMTP certificates.